FREQUENTLY ASKED QUESTIONS
Our Sunrise times do vary depending on the time of the year. The earliest check-in time would be at 2:30 am, the latest for Sunrise 4:00 am. Our Day trips all have an 8:30 am check-in.
We are located in the Haiku Marketplace in Haiku. 810 Haiku Road Suite 120 Haiku, HI 96708. Check out our maps for directions.
Coming from the South side of Maui Wailea/Makena, it should take about an hour to get to Haiku. From Kihei, 45 minutes. On the West side, from the Lahaina area, it’s about a 1-hour drive. From Ka’anapali, 1 hour and 15 minutes. From Kapalua, 1 hour 30 minutes.
Yes, a return trip is included with the pickup option. For a ride back after sunrise, you have to return to our shop by 10:30 a.m. For a ride back after the Summit Deluxe, 2:30 p.m. is our take-back time.
Due to a recent Maui ordinance, Bike Maui must now require riders to be at least 15 years old and meet the following requirements. All riders and their guardians must be competent bike riders, acknowledge the risks involved in such an activity, adhere to any provided rules and guidelines, and appropriately fit the available equipment for the activity. Our custom Kona Bikes are designed for riders of various sizes. Guests who are 4”10’’ or taller and able to fit on an adult bicycle are allowed to participate if they are able to meet the above requirements.
Not really. The manufacturer limit on our KONA Mountain Bikes is 300 lbs. We do not have any weight restrictions other than that.
You have to know how to ride a bike. You don’t have to be a pro, but you must know how to use hand brakes. Since the ride is Self-Guided, you are able to maintain your own comfortable pace coming down the mountain. You make it as safe as you want it without having to feel rushed or hurried down by a group.
The Summit of Haleakala is at 10,000ft. and it’s said that you lose 3 degrees per 1,000 ft. you climb, so at that elevation, it will always be chilly. For the Sunrise hours, it can even be freezing. Sunrise temperatures can get into the 30s, and during our Day trips, temperatures will be approximately in the 60s. The summit, however, will have a different temperature than the base of Haleakala, which would be in the 80s when you finish.
Dress appropriately for the cold weather at the summit. A sweatshirt and long pants are recommended. But you’ll want to have some layers under that. That will keep you warm at the summit but allow you to shed your layers as you make your way down the mountain and encounter warmer temperatures.
Bike Maui will furnish rain gear, a jacket, and pants. We also provide gloves and backpacks to put all that gear inside of should you not need it at any point of the bike ride. We also will provide you with an informative and entertaining tour as we drive up Haleakala as well as entry into Haleakala National Park, maps, and then an Upcountry Van Tour back down to the Bike Maui base. KONA Mountain Bikes and full-face helmets are provided to you as well.
We do not provide any food other than coffee and cocoa at our shop. You are welcome to bring some light snacks to put in your backpack if you choose.
Yes! Entrance into Haleakala National Park is included. So that means you do get a trip to the very Summit of Haleakala, where you will have a chance to see the crater and visit the Haleakala National Park Visitors Center at the Summit.
ALL of our bike rides are self-guided and have been for 16 years. However, we also offer guided bike tours through Cruiser Phil’s Bike Tours. Self-guided tours allow bikers to come down at their own comfortable rate and pace. Whether it be fast or slow, with many stops or with minimal stops. You have the freedom to make the bike ride down what you want it to be.
There are switchbacks at the higher elevations resulting in a constant downhill but not extremely steep ride. The average grade of the route is about 5%.
Our bike rides are all self-guided, but that does not mean you are all alone. We are always available if you need assistance with anything. We advise you to bring a cell phone with you on your trip, and if you do need help of any kind, please just give us a call, and we will be at your location promptly. We are never more than a half hour away.
All paid bookings will be charged a ten percent (10%) cancellation fee in the last 15 days before departure. It is our way of charging off processing fees associated with a sale that is otherwise unrecoverable. The last 48 hours before departure, you will be charged a fifty percent (50%) cancellation fee. The last 24 hours before the tour – Absolutely no refund. No Refunds on “No Shows”.
Activities may be canceled by Bike Maui for reasons including but not limited to inclement weather, lack of participation, etc. In the event of a canceled activity, the following options will be available to the clients. A trip that is canceled prior to any provided transportation into Haleakala National Park will result in a NO CHARGE and the option to RESCHEDULE. Any activity called off at the designated staging area after entering Haleakala National Park will be charged an automatic 50% of the total trip cost and have the option of rescheduling their bike ride for the balance of the original price.
Any activity canceled or rescheduled by the individual clients within 24 hours of their activity date, including the day of the activity, will be CHARGED IN FULL on the originally scheduled day of their activity. Customers that are unable to reschedule will receive a rain check voucher for the activity that can be redeemed at a later date.
Customers that choose to opt out of the bike ride portion for personal reasons that may vary will be charged in full but will receive a rain check voucher that they may use at a later date based on space available.
After all these years, we finally had to institute a policy. Sorry!