All paid bookings will be charged a ten percent (10%) cancellation fee in the last 15 days before departure. It is our way of charging off processing fees associated with a sale that is otherwise unrecoverable. The last 48 hours before departure, you will be charged a fifty percent (50%) cancellation fee. The last 24 hours before the tour – Absolutely no refund. No Refunds on “No Shows”.
Activities may be canceled by Bike Maui for reasons including but not limited to inclement weather, lack of participation, etc. In the event of a canceled activity, the following options will be available to the clients. A trip that is canceled prior to any provided transportation into Haleakala National Park will result in a NO CHARGE and the option to RESCHEDULE. Any activity called off at the designated staging area after entering Haleakala National Park will be charged an automatic 50% of the total trip cost and have the option of rescheduling their bike ride for the balance of the original price.
Any activity canceled or rescheduled by the individual clients within 24 hours of their activity date including the day of the activity, will be CHARGED IN FULL on the originally scheduled day of their activity. Customers that are unable to reschedule will receive a rain check voucher for the activity that can be redeemed at a later date.
Customers that choose to opt out of the bike ride portion for personal reasons that may vary, will be charged in full but will receive a rain check voucher that they may use at a later date based on space available.
After all these years, we finally had to institute a policy. Sorry!