All paid bookings will be charged a ten percent (10%) cancellation fee in the last 15 days before departure. It is our way of charging off processing fees associated with a sale that is otherwise unrecoverable. The last 48 hours before departure, you will be charged a fifty percent (50%) cancellation fee. The last 24 hours before the tour - Absolutely no refund. No Refunds on "No Shows".
Activities may be canceled by Haleakala Bike Co. for reasons including but not limited to inclement weather, lack of participation, etc. In the event of a canceled activity the following options will be available to the clients. A trip that is cancelled prior to any provided transportation into Haleakala National Park will result in a NO CHARGE and the option to RESCHEDULE. Any activity called off at the designated staging area after entering Haleakala National Park will be charged an automatic 50% of the total trip cost and have the option of rescheduling their bike ride for the balance of the original price.
Any activity canceled or rescheduled by the individual clients within 24 hours of their activity date including the day of the activity, will be CHARGED IN FULL on the original scheduled day of their activity. Customers that are unable to reschedule will receive a rain check voucher for the activity that can be redeemed at a later date.
Customers that choose to opt out of the bike ride portion for personal reasons that may vary, will be charged in full, but will receive a rain check voucher that they may use at a later date based on space available.
After all these years, we finally had to institute a policy. Sorry!
VISITOR’S ACKNOWLEDGEMENT OF RISK, AND ACCEPTANCE OF RESPONSIBILITY
I, the above named person (customer), being above the age of eighteen, or the legal guardian of the above named person who is under the age of eighteen, in consideration of the services provided by Haleakala Bike Co. Inc. hereby acknowledge, agree, promise, and covenants with Haleakala Bike Co. Inc. (Hereon referred to as HABICO) and all other persons or entities, on behalf of myself, my heirs, assigns, personal representatives and estate as follows: In consideration of the services of HABICO, their officers, agents, employees, and stockholders, and all other persons or entities associated with those businesses. I agree as follows:
Although Habico has taken reasonable steps to provide you with the appropriate equipment so you can enjoy an activity for which you may not be skilled, we wish to remind you this activity is not without risk. Certain risks cannot be eliminated without destroying the unique character of this activity. The same elements that contribute to the unique character of this activity can be the causes of loss of damage to your equipment or accidental injury, illness, or in extreme cases permanent trauma or death. WE do not want to frighten you or reduce your enthusiasm for this activity, but we do think that it is important to know in advance what to expect and to be informed of the inherent risks. The following describes some, but not all, of this risks.
I recognize that there is an element of risk in any adventure, sport or activity associated with the outdoors. I am also fully cognizant of the risks and dangers inherent in this activity, especially riding a bicycle and coasting downhill. Knowing of the inherent risks, I hereby acknowledge that Haleakala Mountain roadways contain steep grades and sharp turns and may include hazards such as, but not limited to, uneven or unstable road surfaces, trees, branches, curbs, rocks, lava stones, loose gravel, mud, water, oil, and/or other objects on the ground or on the roadways; that weather can create slippery conditions associated with fog drip, heavy rains, sleet, ice, and snow; that fog banks can reduce visibility to near zero; that high winds and side drafts are a risk; that motor vehicles, tour buses, vans, other bicycles and bicycle riders can pose a dangerous risk to my safety, as can my personal error of the operation of the bicycle and the speed which I travel; that my bicycle riding skills and experience level are important risks for me to consider; that certain foreseeable and unforeseeable events can contribute unpredictably to the risks, dangers and hazards of this activity. Knowing of the inherent risks, I acknowledge that my participation in this activity can result in personal injury, accident and/or illness, including but not limited to sprains, torn muscles and/or ligaments, fractured or broken bones, eye damage, cuts, wounds, scrapes, abrasions, and/or contusions, dehydrations, oxygen shortage(anoxia), exposure and/or altitude sickness, head, neck and/or spinal injuries, shock, paralysis, and/or death, and that they could occur in remote places where there are no immediately available medical facilities. I also acknowledge that during the bicycle ride I may experience fatigue, chill and dizziness which may diminish my reactions time and that of others and increase the risk of accident.
I hereby acknowledge the risks and dangers of this activity and certify that I am a competent bicycle rider, I am physically and mentally capable to participate in this activity, and I am capable of using the bicycle and safety helmet provided to me. I confirm that I will participate in this activity willingly and voluntarily. I further understand that Habico reserves the rights to refuse, or may terminate the participation of any person it judges to be incapable of meeting the safety requirements and/or the rigors of participating in the bicycle activity.
I am aware that the mountain bike activity entails risks of injury to myself. I understand the description of these risks is not complete, that other unknown or unanticipated risks may result in injury or death. I agree to assume responsibility for the risks identified herein and those risks that are not specifically identified. My participation in this activity is purely voluntarily, no one is forcing me to participate, and I elect to participate in spite of the risks.
I possess at least the following qualifications, which I understand are prerequisites to participate in this activity.
I am a competent bicycle rider.
I have read and fully understand and will comply with the rules of the road displayed at Haleakala Bike Co. Inc. place of business.
I certify that I am capable of participating in this activity. Therefore, I assume responsibility for myself, including my minor children, for bodily injury, death and loss of personal property and expenses thereof as a result of those inherent risks and dangers and of my negligence in participating in this activity. I further agree to hold Haleakala Bike Co. Inc., its agents, employees, and officers harmless from any liability WHATSOEVER for any bodily injury, death, loss of personal property or expenses resulting from my participation in this activity.
I have read, do understand and accept the terms and conditions stated herein and acknowledge that this agreement shall be effective and binding upon myself, my heirs, assigns, personal representative and estate and for all member of my family, including any minors accompanying me.